Privacy Policy

1. Introduction

Welcome to ChatMandu ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp messaging automation platform.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register and use our service:

• Full name
• Email address
• Phone number
• Password (encrypted)
• WhatsApp Business Account information

2.2 Usage Information

• Messages sent and received through our platform
• API usage and integration data
• AI chatbot interactions and configurations
• Contact lists and customer information you upload
• Message templates and media files

2.3 Technical Information

• IP address
• Browser type and version
• Device information
• Log data and usage analytics

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our WhatsApp messaging automation service
• To process your messages and enable AI chatbot functionality
• To manage your account and provide customer support
• To send you service-related notifications and updates
• To improve our platform and develop new features
• To ensure security and prevent fraud
• To comply with legal obligations

4. Data Sharing and Disclosure

4.1 Third-Party Services

We may share your information with:

• Meta/WhatsApp: For WhatsApp Business API integration
• AI Providers: OpenAI, Google (Gemini), or Anthropic for chatbot functionality
• Cloud Services: For hosting and data storage
• Analytics Providers: To understand platform usage

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication with JWT tokens
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Message data may be retained for up to 90 days unless you request deletion. You can delete your account at any time, which will remove your personal information from our systems.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, please contact us at privacy@chatmandu.tech

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie preferences through your browser settings. Essential cookies are required for the platform to function properly.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@chatmandu.tech
• Support: support@chatmandu.tech
• Website: https://chatmandu.tech